AuctraThis Refund Policy applies to purchases of Auctra subscription plans. Payments may be processed by Creem or another authorized merchant-of-record partner on our behalf.
1. Subscription refunds
- 14-day first-purchase window: If you are unsatisfied with a new paid subscription, contact billing@auctra.tech within 14 days of your first charge for that plan. Eligible first-purchase requests receive a full refund; this window does not restart after cancellation, re-subscription, or a plan change.
- Renewals: Subscription renewals are generally non-refundable except where required by law or at our discretion for billing errors.
- Usage-based overages: Fees for metered usage that has already been consumed are not refundable.
2. How to request a refund
- Email billing@auctra.tech from your account email with your organization name and invoice or receipt reference.
- We aim to respond within 3 business days.
- Approved refunds are issued to the original payment method via our payment processor.
3. Cancellations
You may cancel a subscription at any time from the console billing settings or by contacting billing@auctra.tech. Cancellation stops future renewals; access continues until the end of the current billing period unless otherwise stated at checkout.
4. Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue. Unauthorized or abusive chargebacks may result in account suspension.
5. Merchant of record
Where Creem acts as merchant of record, certain refund and tax obligations may be fulfilled according to Creem's buyer terms in addition to this policy. Auctra remains responsible for product support via support@auctra.tech.
6. Contact
Billing questions: billing@auctra.tech